Terms and Conditions


The Anchor Practice is a company limited (11896492) by public guarantee .


The Anchor Practice is governed by the laws of the UK and Scotland and is therefore registered with the Information Commissioners Office.  Our data protection registration number is A8456790.  For any queries with regard to data protection please email: [email protected]


The Anchor Practice is not an emergency service, and is not able to offer urgent appointments. If you are concerned about your safety, or the safety of a child or family member, you should call 999, or attend your nearest Accident and Emergency department. Alternatively you can contact your GP and request an urgent appointment.

If you do not feel there is an issue around immediate safety, but still feel you need support, you may find it useful to contact one of the services listed below:

Occasionally, clinicians at The Anchor Practice may feel, having assessed a young person, that their care would be most suitably and safely provided by a different kind of service. If this is the case, our clinicians will ensure that you are kept informed of all clinical decision making, and that referrals to appropriate services are facilitated.


All sessions are confidential and information from the sessions will not be shared with anyone outside The Anchor Practice unless there is an issue of safety to be considered.  We do discuss cases within The Anchor Practice team in order to carefully hold and think about clinical work and do the best for our clients. Please ask if you would like to see a breakdown of the current government guidance with regard to safe guarding and confidentiality.

All governing bodies require clinicians to take notes of sessions and to have regular supervision.  These notes are not shared with anyone other than supervisors, except in the exceptionally rare circumstance that they would be required by the courts of law. 

In the case of divorced or separated parents we will liaise openly with both parents unless we have been advised otherwise.

Fees and Cancellations

Each clinician sets their own fees and will agree fees with you before starting work.

A monthly invoice will be sent to you via email, payment is due strictly within 2 weeks of the date of the invoice.  Payment can be made via cash, cheque or bank transfer.

Clinicians will always try to be helpful but if a lot of time is being taken up with the need for phone calls and liaison with others, we may need to charge for this time.  Reports will need to be charged for at the clinicians standard rate per hour.

Sessions will be charged for unless a minimum of a week’s notice of cancellation is given.

Two weeks’ notice of cessation of therapy is required for adults or for children in short-term therapy.

If a child is in long-term therapy (longer than one term) then a minimum of six weeks’ notice of cessation is required.  This is to protect the child from a sudden, unplanned ending.  The therapeutic relationship can be an important one for children and ending sessions are needed to help consolidate the work that has been done.  If endings are not handled properly they can undermine the work that has been done or occasionally cause re-traumatisation of previous losses or broken relationships.


By continuing in therapy and attending further sessions you are agreeing with the terms and conditions outlined above.